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FAQs

Returns

  • Can I return my Kiddimoto product?

    If your Kiddimoto is damaged or faulty, please Contact Us and we will arrange for the item to be collected and a replacement sent out to you or a full refund issued.

    If you simply change your mind for any reason, please inform us within 14 days of the order being placed and we can arrange a refund or replacement so long as the product has not been damaged. If you are in the UK, we are pleased to offer a free returns service for non-personalised bikes and ride-ons only. Simply follow the instructions supplied with your product/s and our courier service will be in touch!

  • What do I do if part of my product is damaged or faulty?

    If any part of your Kiddimoto product is damaged during transit, then please Contact Us and we will send out a replacement part free of charge.

    If you need a replacement part due to wear and tear, we will be happy to supply one for a small charge. Simply email us a photograph of the damaged part and we will be in touch to arrange payment and delivery.

  • What if my product is personalised?

    Unfortunately we can’t accept returns of products that have been personalised.

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